Cancellation & Refund Policy – Xplore Musandam Tours

1. Cancellation by the Customer:

1.1. Cancellations Made 48 Hours or More in Advance: Customers who cancel their booking 48 hours or more in advance of the scheduled tour will receive a full refund.

1.2. Cancellations Made Less Than 48 Hours in Advance: Customers who cancel their booking less than 48 hours in advance of the scheduled tour will not be eligible for a refund.

2. No-Show Policy:

2.1. No-Show on the Day of the Tour: Customers who fail to show up on the day of the tour without prior notice will not be eligible for a refund.

3. Cancellation by Xplore Musandam Tours:

3.1. Operational Changes: In the event of unforeseen circumstances, including but not limited to adverse weather conditions, technical issues, or other operational challenges, Xplore Musandam Tours reserves the right to cancel or reschedule a tour. In such cases, customers will be offered the option to reschedule or receive a full refund.

4. Refund Process:

4.1. Refund Eligibility: Refunds will be processed based on the conditions outlined in sections 1 and 3 above.

4.2. Refund Timeframe: Refunds will be processed within [insert number of days] business days from the date of cancellation or the date on which the customer becomes eligible for a refund.

5. Rescheduling:

5.1. Customer-Requested Rescheduling: Customers may request to reschedule their tour at least 48 hours in advance, subject to availability.

5.2. Operational Rescheduling: In the event of operational changes (Section 3.1), customers will be offered the option to reschedule their tour.

6. Contact Information:

6.1. Cancellation Requests: Customers are required to submit cancellation requests by contacting our booking office at [insert contact details].

6.2. Refund Inquiries: For refund inquiries or concerns, customers can contact our customer service at [insert contact details].

7. Exceptions:

7.1. Exceptional Circumstances: Xplore Musandam Tours may consider exceptions to this policy in cases of documented emergencies or other exceptional circumstances. Such requests will be reviewed on a case-by-case basis.

8. Policy Updates:

8.1. Policy Revisions: Xplore Musandam Tours reserves the right to revise and update this cancellation and refund policy without prior notice. Customers are encouraged to review the policy periodically for any changes.

By booking a tour with Xplore Musandam Tours, customers acknowledge and agree to abide by the terms outlined in this cancellation and refund policy.